Refund Policy

Thank you for shopping with us. We strive to ensure your complete satisfaction with every purchase. Below is our detailed refund policy, designed to provide clarity and a hassle-free experience.

1. Eligibility for Returns

  • You may initiate a return within 60 days from the date of delivery.
  • To be eligible for a refund, items must be unused, in their original condition, and with all original packaging and tags intact.
  • Customized or personalized items are not eligible for return unless they arrive damaged or defective.
  • Items that are damaged, altered, or show signs of excessive use will not be accepted for return.

2. Return Process

  • To start a return, please contact our customer service team with your order number and reason for return. We will provide you with a return authorization (RA) number and detailed return instructions.
  • Return shipments must include the RA number clearly marked on the package. Shipments without an RA number may be delayed or rejected.
  • You are responsible for the cost of return shipping, unless the item is defective or we made a mistake in your order (e.g., wrong item, incorrect size).
  • We recommend using a trackable shipping service for returns, as we are not responsible for lost or misplaced packages.

3. Refund Processing

  • Once we receive and inspect your returned item (typically within 3-5 business days of delivery to our warehouse), we will process your refund.
  • Refunds will be issued in USD (United States Dollars) — the same currency used for your original purchase.
  • You will receive your refund within 5-10 business days after we approve the return. The exact timing may vary depending on your payment method and financial institution’s processing times.
  • Refunds will be credited back to your original payment method (e.g., credit card, PayPal). No cash refunds or store credit alternatives are available at this time.

4. Defective or Damaged Items

  • If you receive a defective, damaged, or incorrect item, please contact our customer service team within 7 days of delivery. Provide photos of the item and packaging to help us resolve the issue quickly.
  • We will cover the cost of return shipping for defective or damaged items. Upon inspection, we will issue a full refund in USD or arrange for a replacement (if available) at no additional cost.

5. Exceptions

  • Clearance or final sale items are non-returnable and non-refundable, unless they are defective or damaged upon arrival.
  • Returns initiated after the 60-day window will not be accepted, and no refunds will be issued.
If you have any questions about our refund policy, please contact our customer service team. We are here to assist you and ensure a smooth resolution.