Privacy Policy

Thank you for visiting our website. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you use our services, place orders, or interact with our platform. By using our website, you agree to the terms and practices described below.

1. Information We Collect

We may collect the following types of personal information to provide and improve our services:
  • Order & Contact Information: Name, email address, phone number, shipping address, and billing details (e.g., payment method information) when you place an order or create an account.
  • Browsing & Usage Data: IP address, browser type, device information, pages visited, time spent on the website, and search queries. This data is collected through cookies and similar tracking technologies (see Section 6 for details).
  • Communication Data: Content of messages, emails, or other communications you send to our customer service team, including feedback and support requests.
  • Optional Information: Any additional data you choose to provide, such as preferences, reviews, or participation in surveys.

2. How We Use Your Information

Your personal information is used for the following legitimate purposes:
  • Process and fulfill your orders (e.g., shipping products, processing payments in USD, and sending order confirmations).
  • Provide customer support, including addressing inquiries, resolving issues, and assisting with returns or refunds.
  • Improve our website and services (e.g., analyzing user behavior to optimize navigation, product offerings, and user experience).
  • Send important updates (e.g., shipping notifications, policy changes, or information related to your order).
  • Communicate with you about promotions, new products, or special offers (you can opt out of marketing communications at any time).

3. Information Sharing & Disclosure

We do not sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent. We may share your information in the following limited circumstances:
  • Service Providers: Trusted third-party vendors who assist us in operating our business (e.g., shipping carriers, payment processors, and IT service providers). These vendors are obligated to protect your data and only use it to perform the services we request.
  • Legal Compliance: If required by law, court order, or regulatory authority, or to protect our rights, property, or safety, or the rights of others.
  • Business Transitions: In the event of a merger, acquisition, or sale of all or part of our assets, your personal information may be transferred to the new entity (we will notify you of any such change via email or website notice).

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
  • Secure encryption of sensitive data (e.g., payment information) during transmission and storage.
  • Restricted access to personal information by authorized personnel only.
  • Regular security audits and updates to our website and systems.
While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we will take prompt action to address any breaches as required by law.

5. Your Rights & Choices

You have the following rights regarding your personal information:
  • Access & Correction: Request access to the personal information we hold about you, or ask to correct any inaccurate or incomplete data.
  • Deletion: Request the deletion of your personal information, subject to legal obligations (e.g., retaining order records for tax purposes).
  • Opt-Out of Marketing: Unsubscribe from marketing emails by clicking the "unsubscribe" link in our messages or contacting our customer service team.
  • Cookie Preferences: Manage your cookie settings through your browser (see Section 6 for details).
To exercise these rights, please contact our customer service team with your name, email address, and relevant details. We will respond to your request within a reasonable timeframe.

6. Cookies & Tracking Technologies

Our website uses cookies (small text files stored on your device) and similar technologies to enhance your browsing experience. Cookies help us:
  • Remember your account preferences (e.g., language settings).
  • Track website usage and analyze traffic patterns.
  • Provide personalized content and recommendations.
You can control cookies through your browser settings: most browsers allow you to block or delete cookies, but this may limit certain features of our website (e.g., remembering your cart or account details). By continuing to use our website without disabling cookies, you consent to their use.

7. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms or payment gateways). This Privacy Policy does not apply to third-party sites, and we are not responsible for their privacy practices. We recommend reviewing the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will promptly delete it. If you believe a child has provided us with personal information, please contact our customer service team.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website (with a revised effective date). Your continued use of our website after the update constitutes acceptance of the new terms.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our customer service team. We are committed to addressing your inquiries and ensuring transparency in our data practices.